SASSA Status Check: How to Check Your SRD R370 Status
A SASSA status check is done on the official SRD website, not on this page. This independent guide shows you how to check your SRD R370 status safely, what each result means and what to do next. We never ask for your ID number, phone number or OTP.
Check Status on Official SASSA Website What does my result mean?
Opens srd.sassa.gov.za, a South African government website, in a new tab. Free to use. Nothing you type there is seen by us.
If you are looking for a SASSA status check, an SRD status check or an R370 status check, this guide explains the whole journey in plain language: how to reach the official website safely, what each result means, when money should arrive and what to do if something goes wrong. You may still see R350 used online. That is the older name for the same SRD grant, now R370.
Important notice: This is an independent information website. It is not SASSA and not a government site, and neither SASSA nor the government is involved in running it. This site has no forms, no login and no status checker, and it does not collect or store personal details such as ID numbers, phone numbers, OTPs or banking details.
Table of contents (18 sections)
- Check your status in three steps
- Latest verified update
- What your SRD status means
- Illustrated step by step
- What to do next for each result
- Payment dates: approval is not payment
- If your application is declined
- Updating banking details safely
- Lost number, OTP and identity help
- Who can apply for the SRD grant
- Other SASSA social grants
- Ways to reach SASSA
- Common problems and fixes
- Fake websites and scams
- Verified SASSA contacts
- Related guides
- Frequently asked questions
- Who writes this guide
Check your SRD status in three steps
The whole check happens on the government website. Our job is to get you there safely and help you understand what you see.
Open the official SRD website
Use the button above or type srd.sassa.gov.za into your browser yourself. Avoid links sent by SMS, WhatsApp or social media.
Enter the requested details there
The official site will ask for the details it needs to find your application. Enter them only on that site, and only after you have confirmed the address.
Read the result month by month
Your result is shown per month, so one month can differ from the next. Use the status guide below to understand each one.
Never type your details on this website. It has no status checker. Anyone offering to “check for you” through a form on another site is not the government.
Go to the official SRD website
SASSA, SRD and SC19 in plain language
SASSA is the South African Social Security Agency, which pays social grants. The SRD grant is the Social Relief of Distress grant, a temporary monthly payment for eligible people with no other means of support. SC19 is a label that appears in the address of the official status page, and many people use it as shorthand for the status check.
None of these words changes how you check: you still go to the official SRD website.
Have these ready
- The ID number you applied with, exactly as you typed it then.
- The cellphone number registered on your application, and access to its SMS messages.
- A phone or computer with a working browser and some data or Wi-Fi.
- A pen or notes app to write down the month, status and date you checked.
Common mistakes to avoid
- Using a look-alike website that copies the official one.
- Typing a digit wrong, then assuming you have no record.
- Using a different cellphone number from your application.
- Applying a second time because a result says pending.
- Sharing screenshots that show your ID or phone number.
How often should I check?
Results are shown per month and can change, but checking many times a day does not speed anything up and can overload the site. Checking every few days, and again after a payment date, is enough for most people.
What has been confirmed about the SRD grant
We only publish dated, source-linked updates. No countdowns, no promises, no rumours.
Budget 2026 Reported 25 Feb 2026
R370 SRD grant extended to 31 March 2027
The 2026 Budget kept the Social Relief of Distress grant at R370 a month and extended it until the end of March 2027. The amount was not increased.
Sources: Daily Maverick · BusinessTech
How we handle updates
Last fact-checked: 14 November 2026
Grant amounts, dates and rules can change. Before you act on anything here, confirm it on the official SRD website or with the SASSA contact centre. If something looks out of date, please tell us through the corrections process in the editorial section below.
R350 or R370? Clearing up the name
Many people still search for “R350” because that was the amount in earlier years. The amount reported for the current period is R370 a month. R350 is old terminology, not a second grant running alongside it.
Where real announcements appear
The Department of Social Development has said official information is published through its own website, SASSA and NDA platforms, verified government social media pages and the DSD WhatsApp channel. Anything else, including screenshots forwarded in groups, should be treated as unconfirmed.
Source: Daily Investor report
What we will not publish
- Countdowns to “payday”.
- Amounts that are not in an official or clearly reported source.
- Claims that a grant will be increased or scrapped before it is law.
- Statistics we cannot trace to a dated source.
What your SASSA SRD status means
Wording on the official portal can change, so treat these as plain-language explanations. The official result and any message it shows always come first.
Read it one month at a time
Your status belongs to a single month. Check the month you applied for, and keep a note of what each status means before you decide what to do next.
Approved
Approved
Your application passed the checks for that month. Approval is not the same as money in your account: a payment date and bank processing still follow.
Pending
Pending
Your application for that month is still being checked. A pending result can change on its own, so check again after a few days rather than reapplying.
Declined
Declined
A requirement was not met for that month. The portal shows a reason, and many reasons can be challenged through an appeal. See the appeals section below.
Referred
Referred
Your file has been sent for a closer look or another process. Read any message shown on the portal and follow only that guidance.
Verification
Identity verification failed
The details on your application could not be matched during identity checks. Check that your details are correct on the official portal before doing anything else.
Banking
Bank verification pending
Your bank details are being checked. Account details that do not match your identity are a common cause of delay, so confirm them on the official portal.
Payment
Approved but no payday
You are approved, but no payment date is showing yet. Payment dates are not always assigned straight away, so check again later in the month.
More results you may come across
Declined reason
Alternative income source identified
SASSA’s checks found income that it believes you receive from another source. If that is wrong, an appeal with proof, such as a bank statement showing your real income, is the usual route.
Reapplication
Reapplication pending
You applied again and the new application is still being processed. Keep checking the official portal, and do not submit yet another application.
Cancelled
Cancelled application
The application is no longer active. To receive the grant you generally need to apply again on the official portal, and a new application may not cover earlier months.
Why different months can show different results
Your result is shown month by month because eligibility is looked at again each month. You can be approved for one month, pending for the next and declined for another without doing anything wrong, for example if income or banking checks change. Always read the result for the exact month you care about.
Two practical rules help. First, treat each month as its own case. Second, read the reason text carefully: it tells you whether you need to fix a detail, wait, or appeal.
How to check your SASSA status online, step by step
Follow these steps on your phone or computer. The pictures are simple illustrations of what to look for, not screenshots of the official site.
Open the official portal
Type srd.sassa.gov.za in your browser. Check the address bar and the padlock before you continue.
Figure 1. Check the address bar first. Illustration only, not a screenshot of the official site. Find the status check option
Look for the link or button that lets you check an application status. The wording and position can change, so go by what the official page shows.
Figure 2. Look for the status check option. Wording on the real site may differ. Enter your details on the official site
The government site will ask for what it needs to find your application. Enter these details there only. We cannot see them and we do not ask for them.
Figure 3. Enter details on the official site only. Fields are left blank on purpose. Submit and wait for the result
The site can be slow when many people check at once. If it fails, wait a while and try again rather than refreshing repeatedly.
Read the result for each month
Your result is listed per month. Compare what you see with the status meanings above, and note any reason or message shown.
Figure 4. Results are listed month by month. Example only, not real data. Write down what you saw
Note the month, the status and the date you checked. If you need help later, this makes it much easier to explain your situation. Do not post screenshots that show your personal details.
On a phone? Open your browser and type the address yourself. Do not tap links from messages claiming to be SASSA.
If the official site is slow or fails
- Wait ten to fifteen minutes before trying again.
- Try early in the morning or late in the evening when fewer people are online.
- Switch between mobile data and Wi-Fi.
- Close the tab and type the address again instead of refreshing repeatedly.
- Try a different browser if one keeps failing.
Using a shared or public device
- Use a private browsing window if you can.
- Do not let the browser save your details.
- Close the window completely when you finish.
- Never leave your result open on screen.
- If you used a stranger’s device, consider checking again later from your own.
What to do next for each result
Use this table to decide your next step, and to know when it is time to contact the official helpline.
| Result | What it usually means | What to do next | When to get help |
|---|---|---|---|
| Approved | You passed the checks for that month. | Confirm your banking details on the official portal and watch for a payment date. | If a date shows and the money does not arrive after it, contact your bank, then the official helpline. |
| Pending | Still being checked. | Check again in a few days. Do not submit a new application. | If it stays pending for a long time, ask the official helpline. |
| Declined | A requirement was not met. | Read the reason shown. If it is wrong, use the appeal option on the official portal. | If you cannot find the appeal option or the reason is unclear. |
| Referred | Sent for a closer look. | Read the portal message and follow it. | If no clear next step is given. |
| Identity verification failed | Your details did not match identity records. | Check that every detail on your application is correct. | If your details are correct but the result stays the same. |
| Bank verification pending | Bank details are being checked. | Confirm the account is active, in your name, and correctly captured. | If it stays pending after your details are corrected. |
| No record found | The site could not match what you entered. | Check for typing mistakes and use the same details as your application. | If you are sure the details are right. |
A worked example: three months, three results
This is a made-up example to show how to think, not a real person’s record.
| Month | Result shown | What this person should do |
|---|---|---|
| March | Approved, payment date shown | Check the bank account after that date. If the money has not arrived a few days later, contact the bank, then the helpline. |
| April | Pending | Check again in a few days. Confirm the bank details on the official portal while waiting. |
| May | Declined, reason shown | Read the reason. If it is wrong, gather proof and use the official appeal option before the deadline. |
SASSA payment dates: approval is not payment
Two things happen separately. First, your application is approved for a month. Then a payment date is assigned and your bank processes the money. A result of approved can show before a date appears, and a date can show before the money lands.
We list only dates that appear in SASSA’s published schedule, and we never guess. Guessing dates would only send people to the bank for nothing.
Check your bank app, not a group chat
Payment news travels fast and is often wrong. Look at your own bank account and the official site before trusting a forwarded message.
While you wait
Check the official portal for a payment date next to your approved month. Dates may appear in batches.
If a date has passed
Give your bank a little time to process, then check your account in your own banking app or at a branch.
If nothing arrives
Confirm your bank details on the official portal, then contact the official helpline listed below.
Payment dates for older persons, disability and children’s grants
Next scheduled payment
December 2026: Older Persons on Wednesday 2 December, Disability on Thursday 3 December and Children’s grants on Friday 4 December.
| Month | Older Persons Grant | Disability Grant | Children’s grants |
|---|---|---|---|
| April 2026 | Thu 2 April | Tue 7 April | Wed 8 April |
| May 2026 | Tue 5 May | Wed 6 May | Thu 7 May |
| June 2026 | Tue 2 June | Wed 3 June | Thu 4 June |
| July 2026 | Thu 2 July | Fri 3 July | Mon 6 July |
| August 2026 | Tue 4 August | Wed 5 August | Thu 6 August |
| September 2026 | Wed 2 September | Thu 3 September | Fri 4 September |
| October 2026 | Fri 2 October | Mon 5 October | Tue 6 October |
| November 2026 Revised: moved earlier because of the 4 November local government elections. | Fri 30 October | Mon 2 November | Tue 3 November |
| December 2026 Next scheduled payment | Wed 2 December | Thu 3 December | Fri 4 December |
| January 2027 | Tue 5 January | Wed 6 January | Thu 7 January |
If a date falls on a weekend or public holiday, payment takes effect on the next working day. SASSA confirms each month’s dates again before the month starts, so check for changes. Last verified 14 November 2026. Sources: TimesLIVE, SASSA 2026/27 schedule · IOL, November revision · EWN, December dates
This table is not for the SRD grant. SRD payment dates differ from person to person and appear on your official status result once a month is approved, so we do not list them here.
From approval to money in your account
- Your application is approved for a month.
- A payment date is assigned, which can take some time.
- The payment is sent to your bank.
- Your bank processes it and it shows in your account.
A delay at any one stage can make the whole process feel slow even though nothing is wrong.
Why people get paid on different days
Two people approved for the same month may still be paid on different dates. Payments are usually handled in batches and banks process deposits at different speeds. Comparing dates with a neighbour or a group chat is not a reliable way to judge your own.
Before you phone anyone
- Note the month and the status you saw.
- Note any payment date shown.
- Check your bank account in your own banking app.
- Confirm your banking details on the official portal.
Words that cause confusion
Approved is a decision. Payment date is when payment is scheduled. Paid is when the money has reached your account. They are three separate things.
What to do if your SRD application is declined
A decline is not always the end. The official portal shows the reason for each declined month, and if you believe the reason is wrong you can ask for it to be looked at again through an appeal.
Keep your proof in one place
Screenshots, reference numbers and dates make an appeal much easier. Keep them together so you can find them quickly.
Before you appeal
- Read the exact reason shown on the portal.
- Check that your details and banking information are correct.
- Keep proof that supports your case, such as a bank statement.
Common reasons shown
- Another source of income was identified.
- Identity details could not be verified.
- Bank details could not be verified.
Reasons and wording are set by SASSA and may change.
There is a time limit for appeals. Check the deadline on the official portal. Do not rely on any other site, including this one, for that date.
Open the official portal to appeal
How an appeal usually works
Open the official portal
Go to srd.sassa.gov.za and look for the appeal option. Do not use a link from a message.
Find the declined month
Appeals relate to a specific declined month and its reason, so have both clear before you start.
Follow the instructions on screen
Provide only what the official site asks for. Give honest information, because false information in a grant application is an offence.
Note the date and keep checking
Write down when you appealed. The official portal is where progress is shown, and there is no guarantee how long a review takes.
Evidence that can help
- Recent bank statements that reflect your real income.
- Proof that your bank account is in your name.
- Your ID document, to check your details are correct.
- Any message or reason text from the portal.
Mistakes to avoid
- Paying anyone to “fix” or “win” your appeal.
- Appealing through a site that is not the official one.
- Submitting many appeals for the same month.
- Waiting until after the deadline.
Updating your banking details safely
Bank problems are one of the most common reasons for delays. If your account details are wrong, closed or not in your name, a payment may be held up even when you are approved.
Update your banking details only on the official SRD website. Nobody else, not an agent, a “consultant” or a WhatsApp contact, needs your banking details to help you.
Banking checklist
- The account is in your own name.
- The account is open and able to receive deposits.
- The account number is typed exactly right.
- Changes are made on srd.sassa.gov.za only.
After a change, verification can take time. Keep checking the portal rather than submitting repeated changes.
Why bank verification fails
- The account holder name does not match your identity.
- The account number has a typing mistake.
- The account is closed, dormant or cannot receive deposits.
- The account belongs to someone else.
Never use someone else’s account
It may feel easier to use a relative’s account, but payments linked to an account that is not yours can be blocked or flagged. Use an account in your own name.
After you change your details
- Write down the date of the change.
- Check the portal over the next days to see the result.
- Do not change details again unless the portal tells you to.
- Contact the helpline if the status does not move.
Lost number, OTP problems and identity checks
I lost my phone number
Your registered number matters for security. If you no longer have it, use the official portal or the official helpline to ask how to update it. Do not give your details to anyone offering to “recover” it.
My OTP did not arrive
Check your signal and that your phone can receive SMS, then wait a few minutes before trying again. If it keeps failing, contact the official helpline.
Identity verification failed
Make sure your names and ID number are exactly as on your ID. A single wrong digit can cause a mismatch.
Never share an OTP. A genuine official will not ask you for it. Anyone who does is trying to take over your application.
Why your phone number matters
Your registered cellphone number protects your application. One-time PINs are sent to it so that only you can see or change your details. That is why changing the number is checked carefully, and why anyone asking you for a PIN is a danger.
If you think someone changed your number
Contact the official toll-free line straight away and explain what you suspect. Do not try to fix it through anyone who contacts you first. Changing contact details requires your ID number and a one-time PIN sent to the phone, so never read that PIN out to a caller.
Identity check checklist
- Your first names and surname spelled exactly as on your ID.
- Your 13-digit ID number with no missing or swapped digits.
- Details matching the identity records, not a nickname.
- No spaces or extra characters typed in by mistake.
If you changed your SIM or number
Keep the old SIM if you can, because it may be needed to receive a PIN. If you cannot, ask the official helpline what to do before you try anything else.
Who can apply for the SRD R370 grant?
The SRD grant is meant for eligible people in need who have no other means of support. The detailed rules, including income limits, are set by SASSA and can change, so read the official criteria before you apply.
Things SASSA checks
- Residency status
- Age
- Income and employment
- Other social grants
- Other income sources, such as UIF or study funding
How to apply
Apply on the official SRD website. Submit one application only. Duplicate applications can cause delays.
Cancelling or reapplying
If you need to cancel or start again, do it on the official portal. A new application does not automatically cover earlier months.
We have not listed exact income thresholds because they must be checked against an official source before we publish them.
Eligibility self-check
| What SASSA looks at | Why it matters | Where to confirm the rule |
|---|---|---|
| Residency status | The grant is for people with the required status. | Official SRD website |
| Age | There is an eligible age range. | Official SRD website |
| Income | There is an income limit that is checked. | Official SRD website or helpline |
| Other grants | People already receiving certain grants may not qualify. | sassa.gov.za |
| Other support | Some other income or support can affect eligibility. | Official SRD website |
Information you may need to apply
- Your ID number.
- A cellphone number that is yours.
- Your banking details, if you choose bank payment.
Honesty matters
Giving false information to qualify is an offence and can lead to prosecution. If your situation is unclear, ask the official helpline before you apply.
Source: gov.za social grants page
Other SASSA social grants
The SRD grant is separate from the permanent social grants. Other grants have their own rules and application routes, so confirm the current process on sassa.gov.za.
Different grants, different routes
Older persons, disability and child grants each have their own process. Make sure you are using the route that matches your situation.
Child support grant Guide soon
For primary caregivers of eligible children.
Older persons grant Guide soon
For eligible older South Africans.
Disability grant Guide soon
For eligible people with a disability that limits their ability to work.
Foster child grant Guide soon
For foster parents caring for a child placed by a court.
Care dependency grant Guide soon
For caregivers of children who need full-time special care.
Grant-in-aid Guide soon
For people who need a full-time carer because of their condition.
How the SRD grant differs from permanent grants
| Question | SRD grant | Permanent grants |
|---|---|---|
| Purpose | Temporary relief for people in need with no other support. | Ongoing support for specific groups, such as children, older persons or people with disabilities. |
| Review | Results are shown month by month. | Reviewed under each grant’s own rules. |
| How to apply | Official SRD website. | Official SASSA channels. Check sassa.gov.za for the current route. |
All ways to check your status or reach SASSA, step by step
Many websites list WhatsApp numbers, USSD codes and SMS shortcodes. These often disagree with each other, and scammers copy them. We list a channel only when we can confirm it from an official source.
Confirmed
Option 1: The official SRD website
Best when you have data or Wi-Fi.
- Type srd.sassa.gov.za into your browser yourself.
- Find the status check option.
- Enter your details on the official site only.
- Read the result for each month.
Verify first
Option 2: WhatsApp (verify the number first)
Some people prefer chat because it can work over Wi-Fi. We do not print a number here: several different numbers are published online and fake ones are a known scam.
- Get the number from sassa.gov.za or the toll-free line, never from a message or a group.
- Look for the verified badge where WhatsApp shows one.
- Share only what the official service asks for.
- Never send an OTP, PIN or banking details in a chat.
- If anything feels wrong, stop and call the toll-free line.
Verify first
Option 3: USSD code on a basic phone (verify the code first)
USSD can work on a basic phone without data. Codes published online do not agree with each other, and reports suggest availability has changed over time, so confirm the current code before you dial.
- Confirm the current code on sassa.gov.za or with the toll-free line.
- Dial from the cellphone number registered on your application.
- Follow the menu that appears.
- Never give a PIN or OTP. Standard network charges may apply.
Confirmed
Option 4: The SASSA call centre
Best when the website will not load or you need a person.
- Call 0800 60 10 11 from any phone. It is toll-free.
- Call on a weekday between 08:00 and 16:00.
- Say you are calling about the SRD grant, and name the month and the status you saw.
- Write down the date, time and what you are told. Never read out an OTP you receive.
How to verify a channel yourself
- Find the number or address on sassa.gov.za or gov.za.
- If it is not listed there, treat it as unconfirmed.
- Never act on a number you were sent in a message.
- Call the toll-free line and ask whether a channel is genuine.
Low data or a basic phone?
The official site can be heavy on data. Try Wi-Fi at a friend, library or community centre if you can. If you cannot get online, the toll-free line is the confirmed alternative. We will add other methods only once an official source confirms them.
Common problems and what to do
| Problem | What to do |
|---|---|
| The official site will not load | Wait and try again later, or switch from mobile data to Wi-Fi. Busy periods can slow it down. |
| No record found | Check for typing mistakes and use the same details you applied with. |
| OTP does not arrive | Check signal and SMS storage, wait a few minutes, then try again. Contact the helpline if it keeps failing. |
| Pending for a long time | Check again every few days and confirm your details. Do not apply again. |
| Approved but not paid | Confirm your bank details, allow processing time, then contact your bank and the helpline. |
| Declined and I disagree | Read the reason and use the official appeal option before the deadline. |
| Problem | What to do |
|---|---|
| Page keeps reloading or looks broken | Clear your browser cache, try another browser, or use a different device. |
| Phone number not accepted | Use the exact number registered on your application. If you no longer have it, see the phone section above. |
| I think I applied twice | Do not apply again. Check the status and ask the helpline if something looks wrong. |
| The site asks for something unusual | Stop. Check the address bar. If it is not srd.sassa.gov.za, close the page. |
Before you contact the helpline, have ready
- The month you are asking about and the status you saw.
- The approximate date you applied.
- Whether your banking details have changed.
- A pen and paper to write down what you are told, and the date.
How to spot fake SASSA websites and scams
Pause before you tap
Real grants never ask you to pay a fee to get paid. If a message pressures you, stop and check the official channels first.
Red flags
- Anyone asks you to pay to check, approve or speed up your grant.
- Anyone asks for your OTP or your PIN.
- A message with a link says your grant is “blocked” or “about to expire”.
- A website asks for banking details outside the official portal.
- The address looks almost right but has extra words, numbers or a different ending.
How to stay safe
- Official SASSA addresses end in sassa.gov.za. Check before you type anything.
- Type the address yourself instead of tapping links.
- Remember that this site is an independent guide and not a government site. We never ask for your details.
- If you are unsure, call the official toll-free line and ask.
See official contacts to report a scam
Scam patterns to recognise
- Fee scams: a payment to “unlock”, “approve” or “activate” your grant.
- Fake officials: WhatsApp or phone contacts claiming to be from SASSA.
- OTP theft: someone asks you to read out a PIN you just received.
- Fake apps and links: downloads or links that copy the official look.
- Door-to-door visitors: people claiming to process applications at your home.
If you think you were scammed
- Stop replying and do not send more money or details.
- Call your bank right away if you shared banking details or a PIN.
- Phone the official SASSA toll-free line and explain what happened.
- Keep messages, numbers and screenshots as evidence.
- Report it to the police.
Verified SASSA contact details
Write down what you are told
When you call, note the date, time and what was said. It helps if you need to follow up later.
Toll-free line
0800 60 10 11
Weekdays, 08:00 to 16:00. Free from any phone in South Africa.
Do not email your ID number, OTP or banking details unless an official asks you to through a verified channel.
Websites
Sources: SASSA 2024/25 Annual Report and gov.za statements. Last checked 14 November 2026. Confirm on the official SASSA website before relying on them.
What to say when you call
Say clearly that you are calling about the SRD grant, name the month and status, and ask what the next step is. Write down the date, time and what you are told, so you can refer to it later.
Visiting a SASSA office
Use the office locator on sassa.gov.za to find your nearest office and confirm its hours before you travel. Take your ID document and any evidence relating to your case.
Guides for every step of your journey
Each guide answers one question in depth. They are being published in batches, and each one will link back to this page.
Check and understand
Pending status explained Coming soon
What pending means and how long to wait.
Declined status explained Coming soon
Reasons and your next steps.
Referred status explained Coming soon
What a referral means for your file.
Fix a problem
Approved but not paid Coming soon
What to check when money has not arrived.
Payment date not showing Coming soon
Why a date may be missing.
Status check not working Coming soon
Site down, no record, OTP problems.
Money and payments
SASSA payment dates Coming soon
A dated, source-linked calendar.
Banking details Coming soon
Update details safely.
Appeal status Coming soon
Track and understand an appeal.
Account and application
Change phone number Coming soon
Step-by-step phone update help.
Identity verification Coming soon
Fixing a failed identity check.
SRD R370 application Coming soon
How to apply once.
SRD R370 eligibility Coming soon
The criteria, source-checked.
Avoid fake SASSA websites Coming soon
Spot and report scams.
Official SASSA contacts Coming soon
Verified numbers and offices.
Frequently asked questions about SASSA SRD status
Does this website check my SASSA status?
No. A status check is done only on the official SRD website at srd.sassa.gov.za. This site is an independent guide and has no status checker.
Is this an official SASSA website?
No. It is an independent information site and is not affiliated with SASSA or the South African government.
What is the official SRD website?
The official SRD address is srd.sassa.gov.za. Type it yourself instead of tapping links in messages.
Is it free to check my status?
Yes. SASSA does not charge a fee to apply or check status. Anyone asking for payment is a scammer.
What does Pending mean?
Your application for that month is still being checked. It can change without you doing anything, so check again after a few days.
What does Approved mean?
You passed the checks for that month. You still need a payment date and bank processing before money arrives.
Why does my status say Declined?
A requirement was not met for that month. The portal shows a reason, and you may be able to appeal if you disagree.
What does Referred mean?
Your file has been sent for another process or closer look. Follow the message shown on the official portal.
What should I do if identity verification fails?
Check that your names and ID number are exactly as on your ID, then check the result again on the official portal.
Why is my bank verification pending?
Your bank details are being checked. Wrong, closed or non-matching accounts are common causes of delays.
I am approved but have no payment date. Why?
Dates are not always assigned straight away. Check again later in the month and confirm your bank details.
I am approved but was not paid. What now?
Check your bank details on the official portal, allow processing time, then contact your bank and the official helpline.
How do I appeal a declined application?
Use the appeal option on the official SRD website. There is a deadline, so check it on the official portal.
How do I update my banking details?
On the official SRD website only. Never send them to anyone else.
What if I lost my registered phone number?
Ask the official portal or the toll-free line how to update it. Do not use anyone offering to recover it for a fee.
Why has my OTP not arrived?
Check your signal and SMS storage, wait a few minutes and try again. If it keeps failing, contact the helpline.
Is the grant R350 or R370?
R350 is the older name used by many people. The amount confirmed in the 2026 Budget is R370 a month. There is one SRD grant, not two.
Until when is the SRD grant extended?
Reports on the 2026 Budget say it continues until 31 March 2027. Confirm on official sources.
Can I check my status on WhatsApp or USSD?
Many sites list numbers but they conflict, so we list none until an official source confirms them.
Who can I contact for help?
The official SASSA toll-free line is 0800 60 10 11, weekdays 08:00 to 16:00, or GrantEnquiries@sassa.gov.za.
Do I need to reapply every month?
Reports on the 2026 Budget say existing recipients do not need to reapply while the grant continues. Results are still shown month by month, so keep checking.
What does No record found mean?
The site could not match what you entered. Check every digit and use the details from your application. If you are sure they are right, contact the helpline.
What is SC19?
It is a label in the address of the official status page. People use it as shorthand for the status check. You still use the official SRD website.
Can someone else check my status for me?
Only do this with a person you fully trust, and never give your OTP to anyone. Do not pay anyone to check for you.
Is it safe to check on a shared computer?
It is safer on your own device. If you must use a shared one, use a private window, do not save details and close it completely after.
How often should I check my status?
Every few days is enough. Checking again after a payment date is also sensible.
Why do you not list a WhatsApp number or USSD code?
Published numbers conflict across the web and scammers copy them. We list a channel only after an official source confirms it.
Can I have more than one application?
You should submit one application only. Duplicates can cause delays, so ask the helpline if you think you applied twice.
Does approval mean I will be paid every month?
Not automatically. Each month is reviewed, so you can be approved for one month and pending or declined for another.
Can I trust this website?
This is an independent guide that never asks for your details and links to official sources. Still, always verify important facts on the official SASSA website.
Who writes this guide and how it is checked
Authorship
Author: Editor name to be added.
Reviewer: Reviewer name to be added.
Methodology
Amounts, dates, phone numbers and eligibility details are checked against official government sources where possible. Anything we cannot confirm is left out or labelled clearly.
Corrections
If something is out of date or wrong, tell us. A contact page with a correction form is being added. We will fix errors and record the change below.
Update history
14 November 2026: First version of this guide published for review.